Site Update: Refunds, Sneak Peek of More Like This

Jul 27, 201217 min read

Deviation Actions

Published: Jul 27, 2012

67.9K Views

In our continuous effort to improve the deviantART experience, we're publishing weekly Site Updates to keep members informed and to gather feedback. Below is a list of recent changes to the site, bug fixes, and feedback that was brought up by members in the last Site Update.

What's New

Request Refunds for Premium Content

Screen Shot 2012-07-26 at 1.19.23 PM by danlev

DeviantART's Premium Content Platform, which provides the ability for content creators to become sellers and generate real earnings, now gives buyers the ability to request refunds. If a member purchases a download from a seller and they are unhappy with the purchase, they may request a refund. The seller can then approve or deny the refund.

Everyone makes mistakes — it's possible that the seller made a error or was unaware that their description was unclear. We recommend that you communicate with the seller about your concerns via a private Note before requesting a refund — in many cases, a resolution can be reached without a refund being necessary. If, however, you feel that a refund is called for, you can do so by going to your Order History page, finding the specific order you want a refund for, clicking "Details", and then clicking the Request Refund button on the Order Details page.

Once a refund is requested, then it is up to the seller to approve it. Note that you can only request a refund up to 7 days after the date of purchase.

The refund tool gives members more control over managing their reputation as a seller. Remember: We are gradually opening the Premium Content Platform to more artists to sell their content. Currently, only a small segment of deviants have been granted the privilege to sell. Those who have the ability to sell will be notified with a Hot Topic notification in their Message Center.

Change Log

Formatting of the "Popular Polls" section of the Today page could be broken by a poll title. Fixed by shadowhand
Under some conditions, there were an assortment of errors when submitting one journal to multiple groups. Fixed by ZombieCoder and kemayo
Drag and drop collecting from the site footer was broken. Fixed by ZombieCoder
The Outgoing Link page was messing up URLs from the deviantID widget. Fixed by shadowhand
Expired llama trade offers were showing. Fixed by shadowhand
Enhancements were made to the Help Desk contact form. Fixed by DEVlANT
Mature content "display anyway" functionality was broken on Prints pages. Fixed by DEVlANT
Superwide deviations exposed an inconsistency on deviation page backgrounds when scrolled. Fixed by muteor
Transient llama trade "bad referrer" errors were identified. Fixed by ZombieCoder

Sta.sh

When leaving a comment on a Sta.sh item and then navigating between items with the arrow keys, the posted comment would disappear. Fixed by kouiskas
When entering a stack or a specific item, the page wouldn't remember where you had scrolled to. Fixed by kouiskas
When viewing someone else's Sta.sh link, the favicon is now the owner's avatar. Fixed by aMoniker
The backspace and delete keys stopped working when editing titles. Fixed by kouiskas
When returning to the main Sta.sh page from a stack or item, the view would reload even when nothing had changed. Fixed by kouiskas
When opening a stack using the edit URL, the title and description wouldn't be editable. Fixed by kouiskas
The Submit button didn't actively show that the item was being submitted. Fixed by samshull
The old title and description would stick when reopening an item after editing those fields. Fixed by kouiskas
The magnifier preview icon appeared when the description was empty, which could have been confusing. Fixed by kouiskas
Keyboard navigation wouldn't work when browsing a shared stack. Fixed by kouiskas
Keyboard navigation wasn't working in IE8. Fixed by kouiskas
Opening Sta.sh items in deviantART Muro wouldn't work. Fixed by kouiskas

Sta.sh Writer

The link to submit a skin in the skin editor led to the wrong category. Fixed by kemayo
Writer will now automatically add a new line after inserting a deviation from the sidebar. Fixed by kemayo
Writer now shows the last autosave time in the file menu. Fixed by kemayo
Image resize handles sometimes stuck around after the image was deleted. Fixed by Alisey
deviantART Muro redraws can be embedded as either an image or an iframe, defaulting to iframe. Fixed by Alisey
Smarter resizing in Writer: won't go above natural image sizes, won't show resizers on really small images, and resizing an image down past a certain point switches it to thumbnail mode. Fixed by Alisey
Changing skins broke the skin edit modal. Fixed by inazar

Your Feedback

Thanks so much for the feedback in last week's Site Update!

Our team is thrilled with the amount of feedback we received about the products offered in the deviantART Shop. The suggestions will be very useful as we continue to improve the Shop! Members mentioned various things they'd like to see in the Shop, including t-shirts, stickers, buttons, phone cases, postcards and several other things!
Itti mentioned wanting to be able to purchase greeting cards individually, rather than in sets. katr14 suggested being able to buy bags with art prints on them.
It'd be helpful to be able to pull files from within Sta.sh to use as preview images/sellable content, when selling Premium Content. From ~ze-gobou and Majnouna
Being able to view more than just the recent comments left by a deviant. From ~storystosee
Add a "use deviation" option when editing your avatar. From *Eemeling
A "Go Back" button on deactivated/page not found pages. From LoveRobin
When browsing through the list of people you watch, it should show the last date they submitted a deviation. From ~jana-Z95
Add the ability to move a deviation to Scraps using the gallery pencil tool. From Flatberry PrinceOwl Filly8
It'd be useful to have a rotate image feature in Sta.sh. From ~Sablestripe

Discuss!

New Feature Sneak Peek: More Like This

With nearly a quarter of a billion deviations and over 23 million members on deviantART, we're always looking for ways to improve our browsing and discovery experience. After a great deal of work, we're finally ready to give you a sneak peek of our new browsing experience that's coming soon: More Like This!

More Like This is a new way to discover content on deviantART. When you find a deviation you like, it allows you to explore through to other deviations, artists, and collections that are relevant to what you're looking at and what you're looking for. With More Like This, deep diving through millions of pieces of amazing content is about to get easier! You'll be able to browse endlessly through a stream of content and then continuously change your path to see a different stream of results.

Have a suggestion, idea, or feedback? Leave a comment on this article!
Find a bug? Report it to the Help Desk! (Be as detailed as possible!)