In order to better serve you, we’re changing the subdomains from username.deviantart.com to deviantart.com/username. But don’t worry, username.deviantart.com will not break—your old links/URLs will redirect to your new URLs.
We know a lot of deviants are attached to their URLs, so the decision to make this change was not done lightly. Part of the decision-making process involved surveying active deviants, and we discovered the overall sentiment was fairly neutral. Most people did not strongly prefer one or the other -- as long as old URLs redirected. But, most importantly, we believe this change will be beneficial for you.
The new URLs will likely increase your traffic: Based on Search Engine Optimization (SEO) experts we’ve consulted with and also other sites that have made the switch, moving away from subdomains is likely to increase overall site traffic from search engines—this means more traffic to your Profiles and deviations.
Subdomains cause many technical challenges, inhibiting site improvement and performance. Browsers treat subdomains like different, individual sites for security reasons and, because of this, more and more website functionality is being limited to working with a single domain. Working around these restrictions makes building new features and maintaining old ones complicated, increasing the time it takes our engineers to complete projects. It also creates “buggy” circumstances while navigating the site. For example, you might have noticed that it sometimes shows the wrong artist’s name in the URL when using the “next” and “previous” buttons while browsing artwork in someone’s galleries — this is a technical limitation that is imposed by browsers for security reasons and was not possible to work around until now.
If you do find any broken links or experience any other issues, please let us know in the comments!
Let us know if any links are broken and any other problems you may come across! Please provide as much information as possible about the actions you took, places you clicked, what you expected to see, and what you got.
DeviantArt is always looking at how we can better serve deviants. We’re aware Customer Service is an area that needs improvement, and we’d like to share some of the steps we've taken to grow and what we'll be doing going forward. As you may have already noticed, our FAQs are on a new Knowledge Base platform with improved search capabilities and streamlined presentation. But those aren’t the only changes.
As deviants search for information in the Knowledge Base, we will be able to identify which answers help solve questions, while also being able to identify which answers need improvement or are missing. This information will help us pinpoint issues so they can be addressed more quickly.
At the bottom of every article, you’ll find a “Did this answer your question?” button. Click “No” if you ever find an article that’s out-of-date or less-than-helpful. You’ll be prompted to log in so we can keep you up-to-date with the status of your Help Desk ticket if you decide to submit one.
aunjuli, MisfitsTamara, and LaurenKitsune reviewed and amended the FAQ answers to ensure they are clear and correct, but the process will continue as we refine our work. We will continue to review and update the articles on a regular basis taking your feedback in consideration.
An added benefit is, if deviants have a question, it will be easier to find the articles in the extensive Knowledge Base that can answer it. This will cut down on unnecessary ticket submissions — where the solution is stated in an article — and improve our response times by freeing up our Support Team to deal with more pressing issues much faster.
Over the past year, our Customer Service team has been growing, including eight new additions:
Feel free to say hello or give them a friendly llama!
We will continue to improve the Knowledge Base platform with your help and feedback! Please give the new Knowledge Base a try next time you run into an issue and share your feedback on any article you encounter by using the buttons at the bottom of each article. Thank you!
Today, we’ve made a change to the front page of DeviantArt, updating the default Browse mode from What’s Hot to Popular 24 Hours. Any change to the front page is never made lightly, and we’ll be closely monitoring how the update impacts traffic to deviations.
In the future, we’ll be making additional updates to the front page — including more variety, providing representation to more unknown artists and genres, and highlighting the breadth and depth of all DeviantArt has to offer. We’ll be sharing more details about this in the coming months.
In the meantime, we’d love to hear about how you browse and what you think of the front page.